Another great post from Smashing Magazine – Informative And Usable Footers In Web Design – looks at what to put in this small and neglected but important part of your website.

What do people expect when they scroll to the very bottom of the page? It would appear they want "About" and "Contact" information, some sort of link to an index or site map, and (on long pages) a "Back to the Top" link. Obvious really, but does your site have these in place? This information can be added easi...

Getting customer testimonials can be awkward and even embarrassing. When asked directly by someone to say something nice about them, can you say no, even if you want to? And you don't want to put customers in a difficult position.

Here's a technique which produces results that will bowl you over (and not just the one from the happy customer who asked "You don't have a sister, do you?"). Set up a survey - using SurveyMonkey - we suggest two questions, both open-ended with large text boxes for...