Have you seen websites where they offer a Live Chat service? Is this something you might like to consider for your website? From our experience customers really like the function. Even if they don't use them, it gives off a nice warm feeling that your company cares.

The good news is, it's quite possible to put one of those on your website for free, using Google Talk. If you have a Google account, and your prospect does (and an increasing number of people do), then here's what you need.